Your Cart is Empty
GENERAL INFORMATION
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes World of Dance U-Jam to import the goods on their behalf. Further, the consignee/buyer agrees World of Dance U-Jam may delegate the obligation to import the goods on their behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
PROCESSING TIME
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, standard orders can still take 2 business days to process. This is just an estimate and doesn't include weekends or holidays.
DELIVERY CLAIMS
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
World of Dance U-Jam does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
RETURNS
Our policy lasts 15 days after delivery. If 15 days have gone by since delivery of your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards, downloadable software products, health and personal care items, &
final sale (clearance items)
To complete your return, we require a receipt or proof of purchase.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take up to 5-7 business days before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@ujamfitness.com.
EXCHANGES (if applicable)
Our policy lasts 15 days after delivery. If 15 days have gone by since delivery of your order, unfortunately we can’t offer you a refund or exchange. If the item is damaged, please contact us right away at orders@ujamfitness.com to setup an exchange. Exchanges can be made if the product is still available, otherwise, we will setup a return. If you would like another size of the same product, please purchase the new size and return the size that you do not wish to keep.
World of Dance U-Jam reserves the right to refuse any exchanges not meeting any or all of these requirements.
FINAL SALE/CLEARANCE ITEMS (if applicable)
Unfortunately clearance items cannot be refunded or exchanged.
4 SIMPLE STEPS TO RETURN
1. Download the World of Dance-Jam Return Form_V4.4. Returns will be refused if this form is not included in the return or exchange.
2. Please specify on the form if you wish to return or exchange each item.
3. Package the item(s) you wish to return using our re-sealable envelope and.
4. Ship it back to us to the address on the return form. Please note you will be responsible for all shipping costs. It is recommended that you use a shipping method that has a tracking option, such as UPS or USPS, for your return. U-JAM Fitness is not responsible for items lost during shipping.
Once the item is received we will send out a replacement in our next set of shipments.
If you have any other questions please email us at: orders@ujamfitness.com.